Privacy policy
Last updated: May 11, 2026
Hawthorne London operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hawthorne London is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment details and transaction confirmations.
- Account information including your preferences and settings.
- Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.
- Communications with us including customer support enquiries.
- Device information including browser information, IP address, and network connection details.
- Usage information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information.
- Automatically through cookies and similar technologies when you interact with our Services.
- From service providers who help us operate our business.
- From partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, arrange shipping, facilitate returns, manage your account, and improve your shopping experience.
Marketing and Advertising
To send promotional communications and display relevant advertisements based on your interaction with our store.
Security and Fraud Prevention
To maintain a secure shopping environment and protect against fraudulent or malicious activity.
Communicating with You
To provide customer support and respond to enquiries.
Legal Reasons
To comply with legal obligations and enforce our policies and terms.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With Shopify, payment providers, shipping partners, and service providers who help operate our store.
- With marketing and advertising partners where permitted.
- When required by law or to protect our business and customers.
- In connection with a business transaction such as a merger or acquisition.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services.
To learn more about how Shopify uses your personal information, please visit the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
- The right to access your information
- The right to request correction or deletion
- The right to restrict or object to certain processing
- The right to withdraw consent where applicable
- The right to data portability
You may also unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
Complaints
If you have concerns regarding how we process your personal information, please contact us using the information below.
You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence where necessary for the operation of our Services.
Where required, we rely on recognised legal mechanisms to protect international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: