Terms of service
This website is operated by Hawthorne London.
Throughout the site, the terms “we,” “us,” and “our” refer to Hawthorne London.
Hawthorne London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our site.
By accessing or using any part of the website, you agree to be bound by these Terms.
Article 1 – Definitions
Withdrawal Period
The timeframe during which the consumer may exercise the right of withdrawal.
Consumer
A natural person not acting in the course of a profession or business.
Business
A natural or legal person offering products and/or services remotely.
Distance Contract
A contract concluded using remote means of communication.
Article 2 – Company Identity
Company Name
Hawthorne London
Website
hawthornelondon.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the business and every distance contract and order between the business and the consumer.
Article 4 – The Offer
The offer includes a complete and accurate description of the offered products and/or services.
Images represent the products faithfully, although colours may vary slightly depending on screen settings and lighting.
Obvious errors or mistakes in the offer are not binding on the company.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and meets the stated requirements.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receiving the product.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are the responsibility of the consumer.
Article 8 – Exclusion of the Right of Withdrawal
Exclusion applies for:
- Custom-made items
- Hygienic items with broken seals
- Certain personal-use products where return is not suitable for hygiene reasons
Article 9 – Pricing
All prices displayed on hawthornelondon.com include VAT unless otherwise stated.
Article 10 – Delivery
Orders are generally delivered within 30 days unless otherwise agreed.
Delivery times are estimates and may vary depending on courier services and external circumstances.
Article 11 – Complaints
Complaints regarding products or services must be reported within 7 days of delivery.
We aim to review and respond to all complaints as quickly as possible.
Article 12 – Contact Information
For any questions regarding these Terms & Conditions, please contact us at: